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Cheeky Box Shipping & Returns Policy

Shipping

All our items will have individual postage & handling charges which are set out to be very fair for our customers.

It is the responsibility of the person placing an order with Cheeky Box to make sure that the delivery address is correct and complete before completing checkout. Cheeky Box cannot be held responsible for items lost or not delivered to incorrect or incomplete addresses.

To find out the price for postage & handling for any item, please click on the item to read the description.

The delivery methods we use would depend on each item, or order. We would take into consideration the quantity, weight, and value.

Most of our orders are dispatched within 3 working days depending on time order was placed (unless stated otherwise).

You should expect to receive all orders within 7 working days (unless stated otherwise).

We currently only post to addresses within the UK. There may be additional delivery charges to Ireland or any of the channel islands.

If you have any special instructions for delivery, you can let us know in the final stage of your checkout in the 'Delivery Note' section. We will try our best where possible to accomodate these instructions (in some instances we may not be able to).

The 'Delivery Note' section can also be used to make a choice on colour or design where this option is given, but you must note that we may not be able to meet your requirements. This is subject to availability.

Cheeky Box has a fair delivery policy where orders with a number of items where the total postage & handling charges added up are greater than £14.99 are capped at £14.99. So for example, you add 10 items to your shopping cart, and the total for your postage & handling comes to £20 (over £14.99), your shopping cart will automatically re-adjust and reduce that charge to only £14.99. This means you can add as many items to your cart as you like and only pay £14.99 postage & handling.

If your order is over £50 before postage & handling charges, you will qualify for 'FREE Delivery'. In this situation, the delivery charge will appear as £0.00 (Free) at checkout.

Some items may be advertised as 'FREE Delivery'. The delivery charge for this will appear as £0.01 at checkout and you will only be charged 1p for each of these items.

The great thing is, if your items total is over £50, then your postage and handling is FREE.

How brilliant is that?! 

 

 

We know you will love your items, but in the unlikely event that you would like to return an item to us, please read below to understand our simple terms.

 

Returns

Unwanted Items:

We aim to please all our customers, and wish that you are happy with your items. If however, you receive an item that you are unhappy with, or that you change your mind for what ever reason, you may return the items to us for a refund (not including postage and handling charges). There will also be a 10% return handling fee (from the total price). The item you wish to return must be in its original sellable packaging, in an unopened and unused state complete with all components and contents. Please also make sure to include a copy of your purchase with the return. It is your responsibility to make sure that you package items for safe arrival back to us. It is also recommended that you use a trackable form of postage and keep your proof of postage safe as you are responsible for the item until we receive it. The cost of return of the items back to us will also be non-refundable.

 

Items returned under these conditions must be made within 14 days from the date of order. Once we receive your items and inspect them to confirm the condition matching the condition of items when they were sent to you, we will issue the refund back to your debit/credit card used or paypal account (matching method of original payment) within 21 days. The refund will be minus the original postage and handling charge. 

 

Several items will be excluded from this returns policy. These items are any seasonal items, hygiene risks (relating to food, feet, ears, eyes) or personalised items. We cannot accept these items for return unless faulty by manufacturers fault.

 

If you have placed an order and want to cancel your order before the item(s) has been picked and/or dispatched, then you will be entitled to receive a refund. This refund will be minus a £1 charge plus 10% of the whole order price. For example, you placed an order for a total of £10 including postage and change your mind immediately after. You will receive a refund of £8. If the item(s) has been picked but not yet dispatched, then the same £1 fee applies plus 15% from the total price.

 

Before returning an item to us, please contact us using our contact form on the 'Contact Us' page including as many details of your order as possible.

 

This does not affect your statutory rights.

 

 

Faulty Items:

At Cheeky Box we try our best to always package items in the best possible way so that they arrive in great condition. If you receive items that are damaged, faulty or incorrect, we will be more than happy to exchange (subject to availability) or refund them for you free of charge within 14 days. When returning items, please make sure to keep proof of postage for proof and to enable us to refund you the return cost. The refund of return cost must be authorised by Cheeky Box customer service. This will be to a maximum of the standard cost of the method of postage used by us. For example, if we dispacthed an item to you via 1st class standard post, and you return it via special delivery, we will only refund up to the cost of 1st class standard post. It is advisable that you use a trackable service of return. You will need to have a copy of your purchase returned with the item. Please also pack the items for safe return to us.

 

The customer will need to pay the initial postage cost to return items back to us until they arrive and are checked to confirm damage or fault is caused by manufacturer or during delivery.

 

Before returning any damaged, incorrect or faulty goods, please contact us using our contact form on the 'Contact Us' page including as many details of your order as possible. We may give you a returns code to include with your return. We may also give you instructions on the return of your particular item.

 

Any returned items under any circumstance is the responsibility of the sender until they reach Cheeky Box.

 

For enquiries with items after 14 days from the date of purchase, please contact us for details.

 

This does not affect your statutory rights.

 

Please return items by post to the following address:

Cheeky Box

MBX 140,

145-147 Boston Road,

Hanwell,

London,

W7 3SA

 

(Please note that this is only a returns address by post, and there are no employees of Cheeky Box at this premises.)

 

Items not received:

Please report any items not received within 14 days of order date. Any reports made to us after this time may result in no refund or replacement being accepted.